Next Step Program Umbrella Competencies

The Next Step Program competencies represent strategic soft skills required of America's workforce to be successful on the job. The degree program and its competencies were developed by the participating colleges, in partnership with Verizon and its Technical Unions, CWA and IBEW.

The Competencies are:

Quality

Doing the job right the first time, and doing it in a way that meets or exceeds customer's requirements.

Customer Focus

Satisfying the needs of customers to a quality standard that builds trust and confidence for long term relationships through exceptional communication and technical skills.

Team Building

Working as a team to achieve mutual goals, building meaningful and productive professional relationships regardless of personal differences or resource challenges.

Obtaining and evaluating information to develop and implement cost competitive solutions to customer problems in a timely fashion.

Having and applying knowledge of the Telecommunications Industry, especially up-to-date core technologies, products and services, in order to deliver these to customers in a timely and expert fashion.

*These web pages contain Curriculum Guides and College action plans which demonstrate continuous improvement efforts in meeting curriculum requirements that assist Verizon's ability to achieve cultural changes within its technical workforce. Collectively, these pages help to align corporate and college vision, facilitate team building within and among the colleges, and showcase best practices.