FUNCTIONAL and NON FUNCTIONAL BEHAVIOR IN TEAMS*

*adapted from materials provided at Faculty Institute by Maureen Clinton at Suffolk Community College

Team performing and maintaining functions help to achieve team tasks, minimize friction, and facilitate timelines.
These functions can be developed in the classroom through teamwork activities followed by analysis or debriefing.


Team roles can be improved when team members:

  • Become aware of their roles and are able to change roles when needed at any given time
  • Become sensitive to and aware of the degree to which they can help task achievement and standard by playing appropriate roles
  • Become open to development in improving their roles in team performance
  • Become willing to discuss behaviors as art of analysis for team improvement, whether one-on-one or collectively, as appropriate to the occasion.

    Team Performing Functions
    These functions or roles set a positive or constructive tone to the team. Ask these questions as you observe: Does anyone ask for or make suggestions as to the best way to proceed or to tackle the problem? Does anyone attempt to summarize what has been covered or what has been going on in the team? Is there any giving or asking for facts, ideas, opinions, feelings, feedback, or searching for alternatives? Who keeps the group on target? Who prevents topic jumping or going off on tangents?

    The following specialized vocabulary will assist faculty and students in debriefing team activities to improve understandings.

    Vocabulary for Debriefing Team Task Functions and Roles

    Clarifier or Elaborator:
    clarifies, gives examples, develops meaning, tries to envision how a proposal might work out if adopted
    Consensus Tester:
    periodically asks the group for opinions to determine if they are nearing a decision or consensus ; periodic vote-taking seeking win-win on the way to solution
    Coordinator:
    shows relationships among various ideas or suggestions, tries to pull diverse thoughts together, tries to draw together activities of subgroups or committees
    Diagnostician:
    determines sources of difficulty or roadblocks to success and assists in suggesting solutions
    Energizer:
    raises the level of enthusiasm, "atta boy/girl" comments; one minute manager
    Evaluator or Critic:
    analyzes or causes the group to analyze its accomplishments according to a set of standards without threatening. Measures accomplishments against goals.
    Information Provider:
    offers facts, generalizations, or personal experiences relative to the team task to illustrate points
    Information Seeker:
    seeks further, deeper expressions of values, suggestions, opinions, ideas, points of view
    Initiator:
    proposes solutions, suggests new ideas, new definitions, new approaches, new organizations of thought and materials
    Observer:
    does not participate in discussions, but observes process for purpose of feedback to group regarding the process of a meeting, either at the end of the meeting or during the meeting as decided by the team ; appointed by group
    Opinion Giver:
    states an opinion, belief, fact, values or point of view relative to the task to summarize and move forward
    Opinion Seeker:
    seeks clarification of values, suggestions, ideas, points of view
    Secretary or Recorder:
    takes minutes or notes, serving as "group memory"
    Summarizer:
    pulls together related ideas or suggestions after listening to group discussions, offers possible decisions or conclusions for adoption  or vote

    Team Maintaining Functions
    These functions or roles raise the morale of the team, maintain harmonious working relationships and create a supportive atmosphere that encourages participation. Ask these questions as you observe: Who helps others get into the discussion? Who cuts off or interrupts? How well are members getting their ideas across? Are some members preoccupied or not listening? Are there any attempts to help others clarify their ideas? How are ideas rejected? How do members react when their ideas are not accepted? Do members attempt to support others when they reject their ideas?

    Vocabulary for Debriefing Team Maintenance Functions or Roles

    Compromiser:
    Offers to compromise when it is clearly necessary to move forward with the task ; this is not win-win which is a preferred solution when  possible;
    Empathizer:
    Expresses understanding of what another may be feeling
    Encourager or supporter:
    accepts contributions of others, is responsive to others' ideas, or build upon others' ideas
    Feelings Acceptor:
    maintains group awareness that feelings as expressed are neither good nor bad, but a reality of life to be acknowledged ; tries to see the viewpoint of negative input
    Feelings Expresser:
    describes one's own, honest reactions or feelings with respect to the situation, as well as articulates feelings as expressed by the group
    Follower:
    goes along with the direction of the group; listens attentively; repeats to clarify, accepts discussion and decision
    Gate Opener:
    makes it possible for others to make a contribution to discussion by saying, "We haven't heard from Jim yet" or suggesting a limit to talking time so all can contribute. Keeps communication channels open, doesn't interrupt or close down gates.
    Mediator or harmonizer:
    conciliates differences in points of view and helps manage conflict
    Standard Setter:
    suggests standards for group to achieve and challenges nonproductive norms and behaviors. stretches the group to be its best
    Tension releaser, Comic:
    drains negative feelings by jesting or putting tense situations in wider context; objective in viewpoint
    Team destructing behaviors- often self oriented
    Self oriented behaviors divert energy of the group from a task and focus it on the individual displaying the behavior. Sometimes individuals need attention. Leaders can help align individual needs with group task. Non functional behaviors stem from unresolved issues:
    1.The problem of identity
    What is my role in this group? Where do I fit in? What kind of behavior is acceptable here?
    2. The problem of goals and needs
    What do I want or need from the team? Can team goals match my goals?
    3. The problem of power and influence
    Who will control what I do? How much power or influence will I have?
    4.The problem of intimacy
    How close will we have to get to each other? How much can we trust each other? How can we improve trust?

    Vocabulary for Debriefing Non-functional Team Tasks and Roles

    The following specialized vocabulary helps in debriefing non-functional behaviors for improved understanding. However, using these words carries a responsibility NOT TO BLAME anyone who falls into nonfunctional behavior, as this is counter productive. It is more useful to understand that it is not in a team's capacity to satisfy individual needs and that individual needs can divert team activity. Each person can also interpret behavior differently. What one sees as "blocking" behavior can be seen by another as a necessary "push" effort to test feasibility or move the group from dead center, (Playing devil's advocate) There are times when some forms of aggressive behavior actually move a group forward, but blaming destroys trust.

    Aggressor:
    seeks status by criticizing and blaming others, shows hostility against the group or some individual, deflates egos of others
    Blocker:
    interferes with group process by going off on tangents, cites unrelated personal experience, argues too much for favorite causes, rejects ideas out of hand
    Competitor:
    vies with others to produce the best idea, talks the most, plays the most roles, seeks acceptance of leaders
    Dominator:
    continually takes more than a fair share of group time. Monopolizes and interrupts
    Joker:
    horses around, mimics, disrupts work of the team
    Manipulator:
    tries to move team in self-oriented directions through distorting facts and motivations
    Recognition seeker:
    attempts to call attention to self by loud or excessive talking, extreme ideas, unusual behavior
    Self-confessor:
    uses group as a sounding board to work out own situations, diverts team attention, time, energy
    Special interest pleader:
    introduces and supports pet projects, lobbies self interests
    Sympathy seeker:
    tries to induce team to be sympathetic to life's problems, puts self down to gain support, expresses insecurity and confusion
    Withdrawer:
    acts indifferent or passive, resorts to excessive formality, daydreams, doodles, whispers to others, wanders from subject, physically or psychologically leaves group