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Team
Performing Functions
These functions or roles set a positive or constructive tone to the
team. Ask these questions as you observe: Does anyone ask for or make
suggestions as to the best way to proceed or to tackle the problem?
Does anyone attempt to summarize what has been covered or what has been
going on in the team? Is there any giving or asking for facts, ideas,
opinions, feelings, feedback, or searching for alternatives? Who keeps
the group on target? Who prevents topic jumping or going off on tangents?
The
following specialized vocabulary will assist faculty and students in
debriefing team activities to improve understandings.
Vocabulary
for Debriefing Team Task Functions and Roles
- Clarifier
or Elaborator:
- clarifies,
gives examples, develops meaning, tries to envision how a proposal
might work out if adopted
- Consensus
Tester:
- periodically
asks the group for opinions to determine if they are nearing a decision
or consensus ; periodic vote-taking seeking win-win on the way to
solution
- Coordinator:
- shows
relationships among various ideas or suggestions, tries to pull diverse
thoughts together, tries to draw together activities of subgroups or
committees
- Diagnostician:
- determines
sources of difficulty or roadblocks to success and assists in suggesting
solutions
- Energizer:
- raises
the level of enthusiasm, "atta boy/girl" comments; one minute manager
- Evaluator
or Critic:
- analyzes
or causes the group to analyze its accomplishments according to a
set of standards without threatening. Measures accomplishments against
goals.
-
Information Provider:
- offers
facts, generalizations, or personal experiences relative to the team
task to illustrate points
- Information
Seeker:
-
seeks further, deeper expressions of values, suggestions, opinions, ideas, points of view
- Initiator:
- proposes
solutions, suggests new ideas, new definitions, new approaches, new
organizations of thought and materials
- Observer:
- does
not participate in discussions, but observes process for purpose of feedback
to group regarding the process of a meeting,
either at the end of the meeting or during the meeting as decided
by the team ; appointed by group
- Opinion
Giver:
- states
an opinion, belief, fact, values or point of view relative to the
task to summarize and move forward
- Opinion
Seeker:
- seeks
clarification of values, suggestions, ideas, points of view
-
Secretary
or Recorder:
- takes
minutes or notes, serving as "group memory"
- Summarizer:
-
pulls together related ideas or suggestions after listening to group
discussions, offers possible decisions or conclusions for adoption
or vote
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Team
Maintaining Functions
These functions or roles raise the morale of the team, maintain harmonious
working relationships and create a supportive atmosphere that encourages
participation. Ask these questions as you observe: Who helps others
get into the discussion? Who cuts off or interrupts? How well are members
getting their ideas across? Are some members preoccupied or not listening?
Are there any attempts to help others clarify their ideas? How are ideas
rejected? How do members react when their ideas are not accepted? Do
members attempt to support others when they reject their ideas?
Vocabulary for Debriefing Team Maintenance Functions
or Roles
- Compromiser:
- Offers
to compromise when it is clearly necessary to move forward with the
task ; this is not win-win which is a preferred solution when
possible;
- Empathizer:
- Expresses
understanding of what another may be feeling
- Encourager
or supporter:
- accepts
contributions of others, is responsive to others' ideas, or build
upon others' ideas
- Feelings
Acceptor:
- maintains
group awareness that feelings as expressed are neither good nor bad,
but a reality of life to be acknowledged ; tries to see the
viewpoint of negative input
- Feelings
Expresser:
- describes
one's own, honest reactions or feelings with respect to the situation,
as well as articulates feelings as expressed by the group
- Follower:
- goes
along with the direction of the group; listens attentively; repeats
to clarify, accepts discussion and decision
- Gate
Opener:
- makes
it possible for others to make a contribution to discussion by saying, "We
haven't heard from Jim yet" or suggesting a limit to talking time
so all can contribute. Keeps communication channels open, doesn't interrupt
or close down gates.
- Mediator
or harmonizer:
- conciliates
differences in points of view and helps manage conflict
- Standard
Setter:
- suggests
standards for group to achieve and challenges nonproductive norms
and behaviors. stretches the group to be its best
- Tension
releaser, Comic:
- drains
negative feelings by jesting or putting tense situations in wider
context; objective in viewpoint
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Team destructing behaviors- often self oriented
Self oriented behaviors divert energy of the group from a task and focus
it on the individual displaying the behavior. Sometimes individuals need
attention. Leaders can help align individual needs with group task. Non
functional behaviors stem from unresolved issues:
- 1.The
problem of identity
- What
is my role in this group? Where do I fit in? What kind of behavior
is acceptable here?
- 2.
The problem of goals and needs
- What
do I want or need from the team? Can team goals match my goals?
- 3.
The problem of power and influence
-
Who will control what I do? How much power or influence will I have?
- 4.The
problem of intimacy
- How
close will we have to get to each other? How much can we trust each
other? How can we improve trust?
Vocabulary
for Debriefing Non-functional Team Tasks and Roles
The
following specialized vocabulary helps in debriefing non-functional
behaviors for improved understanding. However, using
these words carries a responsibility NOT TO BLAME anyone who
falls into nonfunctional behavior, as this is counter productive. It
is more useful to understand that it is not in a team's capacity to
satisfy individual needs and that individual needs can divert team activity.
Each person can also interpret behavior differently. What one sees as
"blocking" behavior can be seen by another as a necessary "push"
effort to test feasibility or move the group from dead center, (Playing
devil's advocate) There are times when some forms of aggressive behavior
actually move a group forward, but blaming destroys trust.
- Aggressor:
- seeks
status by criticizing and blaming others, shows hostility against
the group or some individual, deflates egos of others
- Blocker:
- interferes
with group process by going off on tangents, cites unrelated personal
experience, argues too much for favorite causes, rejects ideas out
of hand
- Competitor:
- vies
with others to produce the best idea, talks the most, plays the most
roles, seeks acceptance of leaders
- Dominator:
- continually
takes more than a fair share of group time. Monopolizes and interrupts
- Joker:
- horses
around, mimics, disrupts work of the team
- Manipulator:
- tries
to move team in self-oriented directions through distorting facts
and motivations
- Recognition
seeker:
- attempts
to call attention to self by loud or excessive talking, extreme ideas,
unusual behavior
- Self-confessor:
- uses
group as a sounding board to work out own situations, diverts team
attention, time, energy
- Special
interest pleader:
- introduces
and supports pet projects, lobbies self interests
- Sympathy
seeker:
- tries
to induce team to be sympathetic to life's problems, puts self down
to gain support, expresses insecurity and confusion
- Withdrawer:
- acts
indifferent or passive, resorts to excessive formality, daydreams,
doodles, whispers to others, wanders from subject, physically or psychologically
leaves group
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